Frequently Asked Questions

What is RE-Sure?

RE-Sure is a modern transaction management platform built for real estate professionals. It streamlines contracts, signatures, and deal oversight in one secure, easy-to-use system.

Why should I switch to RE-Sure?

RE-Sure provides everything that CTM has plus many other advanced features for less than half the price. Unlike legacy products we built RE-Sure by placing heavy emphasis on focus groups with real estate professionals to rapidly provide exactly what they want.

Does RE-Sure work with CTM?

Yes. RE-Sure automatically reads and integrates CTM offers and counterproposals. The agent sending the offer will receive a free RE-Sure account for the life of the transaction + 30 days as well.

If you send an offer to a CTM listing, that agent will get a free RE-Sure account for the life of the transaction + 30 days. Using RE-Sure Sign (a tool similar to DocuSign) any pdf document can be edited, signed and sent to other parties.

With these tools RE-Sure is fully compatible with not only CTM but other contract platforms.

I have all my documents & contacts stored on another platform like CTM, can I move them to RE-Sure?

Absolutely! We would just need your login credentials, and we will take care of moving your Contacts, Docs/Clauses, and Past Transactions into RE-Sure at no cost to you.

How is RE-Sure different from other platforms like CTM?

Unlike legacy tools, RE-Sure is faster, mobile-friendly, and designed with built-in security. It eliminates cluttered menus and outdated workflows while offering real-time notifications, MLS autofill, and a cleaner interface.

Who can use RE-Sure?

Any real estate professional — agents, brokers, teams, transaction coordinators — who want a simple, secure and powerful way to manage contracts.

Do I need training to use RE-Sure?

No. RE-Sure is built to be intuitive, so most users can set up and start managing contracts within minutes with no steep learning curve. That said, we also recommend utilizing our training sessions and classes for anyone who wants extra guidance or to dive deeper into advanced features.

Does RE-Sure work on mobile?

Yes. The RE-Sure mobile app is fully functional—not just a web page squeezed onto your phone, so you can sign and manage your transactions from anywhere.

Is my data secure?

Absolutely. Every document is protected and backed by a full audit trail. RE-Sure prioritizes data protection and compliance at every level.

I received an offer from CTM, what do I do?

RE-Sure automatically reads and integrates CTM offers and counterproposals. The agent sending the offer will receive a free RE-Sure account for the life of the transaction + 30 days as well.

I am a CTM user but I received an offer from RE-Sure?

You will get a free RE-Sure account for the life of the transaction + 30 days and you can view the contract and send with a streamlined secure link.

What if I’m happy with CTMe and don’t want to transfer?

Pricing is straightforward and more affordable than legacy platforms. $19.90 a month or $199 a year. Members of select associations (such as SMDRA) receive special deals.

What support is available?

RE-Sure provides responsive customer support, onboarding assistance, and resources like tutorials and FAQs to help you get the most out of the platform.

What features does RE-Sure include?

RE-Sure includes a full suite of tools built for real estate professionals:

• An Interactive Interface Easy Onboarding Simple

• Fast & Guided Contracting

• A Real-Time Transaction Dashboard

• CRM+ with client and contact management

• An Offer Management Dashboard

• A Secure Client Portal

• Advanced Signing Security with audit trails

• RE-Sure Sign for making any PDF signable

• RE-Sure Drive for document storage

• Responsive Customer Support

• Our Mobile App

• Lightning Offer for on-the-go transactions

For a full breakdown of features, visit our Features & Benefits page.

Can I create and send contracts directly through RE-Sure?

Yes. With RE-Sure you can create, edit, and send all real estate documents and contracts directly from the platform. Our built-in contracting tools guide you step by step, while MLS autofill saves time and ensures accuracy. Once your contract is ready, you can send it for secure e-signatures with full tracking and audit trails, so you always know the status of every document.

Does RE-Sure autofill property details from the MLS?

Yes, we take the direct property details from the MLS. We are directly linked to REColorado, IRES, PPAR, Pueblo, Grand Junction, and the Vail MLS.

Can I track offers and counteroffers in one place?

Yes. With RE-Sure’s Transaction Dashboard, you can track every offer and counteroffer in one centralized location. The dashboard organizes all activity by transaction, giving you a clear view of who has responded, what terms have changed, and where each deal stands. This eliminates confusion, reduces missed details, and keeps the entire negotiation history at your fingertips.

How does my client access a contract from RE-Sure?

The Contract is sent to your client via the “Client Portal” through an email link sent by you. At any point in time, they can click on this email link to access the “Client Portal” and view their documents.

How does the CRM (Contacts Page) work inside RE-Sure?

You can utilize the CRM (Contacts Page) to track every single contact including potential buyers/sellers, fellow Real Estate Agents, and vendors. The RE-Sure Mobile App has a business card scanner, and then you have the capability to “tag” clients as buyers/sellers/vendors, and even add specific information about them including favorites, family information, birthdays, home anniversaries, etc. This is a great place to keep track of all of your contacts.

Can I store and organize documents securely in RE-Sure Drive?

Yes. RE-Sure Drive is built for secure document storage and organization. You can upload, categorize, and access all your files with ease, while advanced security features ensure your contracts and client information remain protected at all times.

Will I get notifications when a document is opened or signed?

Yes, every time a document is signed by you or your client, you will get an email notification as well as a notification on the RE-Sure Mobile App.

How does RE-Sure handle electronic signatures?

RE-Sure utilizes digital signatures technology from an independent certified authority, providing the highest level of identity assurance when dealing with digital documents. RE-Sure assures the signer's identity through unique email, and platform GPS coordinates.

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